Knowmax is an AI Guided Knowledge Management Platform, that empowers CX teams to deliver mistake-proof customer service across channels with actionable knowledge. With Knowmax, you can easily create scripts for your agents using AI author tools. And when they’re on calls, the AI search makes sure they can quickly get the right script, so they always have the perfect response at their fingertips.
Key Features of Knowmax:
Top Knowmax Integrations:
Knowmax integrates seamlessly with your CX tools like Zendesk, Talkdesk, Freshdesk, Freshchat, Salesforce, SAP, Ameyo, Genesys, Chrome, and more.
Key Benefits of Knowmax:
How Can Knowmax Improve Your Customer Service?
Knowmax seamlessly integrates with your existing CX tools and communication channels like CRM, chat, telephone, and more to deliver omnichannel CX. With its AI capabilities you can empower your agents with instant answers, facilitate faster content creation, and obtain detailed insights to optimize knowledge content.
By integrating Knowmax into your self-service portal, you can improve your ticket deflection by empowering customers to quickly resolve common queries through chatbots, FAQs and how-to guides.
Knowmax is a robust knowledge management platform that has helped our team streamline operations and improve customer service. But there’s a slight learning curve.
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