Knowmax Overview

Knowmax is an AI Guided Knowledge Management Platform, that empowers CX teams to deliver mistake-proof customer service across channels with actionable knowledge. With Knowmax, you can easily create scripts for your agents using AI author tools. And when they’re on calls, the AI search makes sure they can quickly get the right script, so they always have the perfect response at their fingertips. 

Key Features of Knowmax:

• Interactive decision trees to guide agents with next best action steps and scripts, 
• Omnichannel and DIY knowledge management platform, 
• AI search,   
• Visual guides. 

Top Knowmax Integrations:

Knowmax integrates seamlessly with your CX tools like Zendesk, Talkdesk, Freshdesk, Freshchat, Salesforce, SAP, Ameyo, Genesys, Chrome, and more. 

Key Benefits of Knowmax:

• Dynamic knowledge base to organize content into multiple formats,
• Next best action workflows,
• Step-by-step visual guides, 
• Detailed reports and analytics on knowledge use.

How Can Knowmax Improve Your Customer Service? 
 
Knowmax seamlessly integrates with your existing CX tools and communication channels like CRM, chat, telephone, and more to deliver omnichannel CX. With its AI capabilities you can empower your agents with instant answers, facilitate faster content creation, and obtain detailed insights to optimize knowledge content. 
 
By integrating Knowmax into your self-service portal, you can improve your ticket deflection by empowering customers to quickly resolve common queries through chatbots, FAQs and how-to guides.