Coupa Software enables businesses everywhere to recognize bottom-line financial success via Savings-as-a-Service. More than 500 customers doing business in over 100 countries use Coupa to support business agility and reduce costs. Only Coupa provides an organic suite of true cloud applications including accounts payable, procurement, expense management, sourcing and inventory, allowing customers to realize a return on investment that starts within a few months and grows continually.
As a supplier who has interacted with Coupa sparingly over the years, I consider it to be a badly designed system that is challenging to use, is deficient in many fundamental capabilities, and complicates even simple procedures. With no phone connection, no escalation route, and simply a chat box where the agents frequently misunderstand questions and then want screenshots, Coupa's customer service is even worse.
With the help of this program, you can easily keep track of the invoices that have been sent and the payments gotten from customers. Although it can be a little challenging to learn at first, it is quite simple to use and keep up with once you get the feel of it.
The Average Wheelhouse score for the Expense Management category is 7.4
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