In our comparison of Touchbistro vs. iConnect, iConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
The system experiences frequent downtimes, which is a significant drawback. Additionally, my sales representative provided misleading information about various features, causing confusion. The training and onboarding process were virtually non-existent, leaving my restaurant ill-prepared for a soft opening. This oversight resulted in a substantial financial loss of over $6000.
The Front-of-House (FOH) interface is user-friendly, and the customer care team has been pleasant and cooperative to work with.
We received minimal training, making it a struggle to fully educate myself and my staff. I was assured this was an all-in-one program with no additional services needed, but many crucial features actually come from third-party apps. The promised go-live date was not met, causing further disruption. Also, the system's inability to update tickets in real-time has been a significant inconvenience, directly impacting service quality.
This is an incredibly user-friendly system with numerous features e.g. storing for us the database of a client.
The reports provided are many, looking for items when calling a client is simple.
Touchy buttons, the wrong item severally gets included in the order of the guests, and there are continuous upgrades that don’t relate to our store’s type.
The product saved all our items during installation, and we can use shortcuts for the handheld to input frequently ordered products. The credit card payment is also perfect, and it accepts any card.
The tool is great and works well with our POS system. It's easy to process payments for guests, and we can split invoices or change bookings without any trouble.
Updates are always during work hours, so we can't use it then.
We want to move to another software, but since they have every past data of ours, moving is quite hard for us.
Multistore options are obtainable, the reports are great.
Write and video resources are extremely poor, it is incredibly expensive, and terrible client service.
The system experiences frequent downtimes, which is a significant drawback. Additionally, my sales representative provided misleading information about various features, causing confusion. The training and onboarding process were virtually non-existent, leaving my restaurant ill-prepared for a soft opening. This oversight resulted in a substantial financial loss of over $6000.
The Front-of-House (FOH) interface is user-friendly, and the customer care team has been pleasant and cooperative to work with.
We received minimal training, making it a struggle to fully educate myself and my staff. I was assured this was an all-in-one program with no additional services needed, but many crucial features actually come from third-party apps. The promised go-live date was not met, causing further disruption. Also, the system's inability to update tickets in real-time has been a significant inconvenience, directly impacting service quality.
The product saved all our items during installation, and we can use shortcuts for the handheld to input frequently ordered products. The credit card payment is also perfect, and it accepts any card.
The tool is great and works well with our POS system. It's easy to process payments for guests, and we can split invoices or change bookings without any trouble.
Updates are always during work hours, so we can't use it then.
This is an incredibly user-friendly system with numerous features e.g. storing for us the database of a client.
The reports provided are many, looking for items when calling a client is simple.
Touchy buttons, the wrong item severally gets included in the order of the guests, and there are continuous upgrades that don’t relate to our store’s type.
We want to move to another software, but since they have every past data of ours, moving is quite hard for us.
Multistore options are obtainable, the reports are great.
Write and video resources are extremely poor, it is incredibly expensive, and terrible client service.
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In our rating and review comparison of Touchbistro vs. iConnect, iConnect has 4 user reviews and Touchbistro has 9. The average star rating for iConnect is 3.25 while Touchbistro has an average rating of 2.77. iConnect has more positive reviews than Touchbistro. Comparing Touchbistro vs. iConnect reviews, iConnect has stronger overall reviews.
Touchbistro vs. iConnect both offer a strong set of features and functionality including Inventory Management, Customer Management, Supported Channels, Payment Options, Cash Flow Management, Supported Devices/Hardware, Reporting & Analytics, Systems/Administrative, Identity and Access Management (IAM), Integration Options, Compliance Accreditations, After-Sales Service, Limits. In our feature comparison of Touchbistro vs. iConnect, iConnect offers more of the most popular features and tools than Touchbistro.
In our pricing comparison of Touchbistro vs. iConnect, iConnect's pricing starts at Free/month and is more affordable compared to iConnect's starting cost of Free/month.
Our comparison of Touchbistro vs. iConnect shows that iConnect scores higher in usability for meets requirements, ease of admin. Touchbistro scores higher in ease of use, learning curve, setup & support, but iConnect has the best scores overall for system usability.
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