In our comparison of Prophet vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
It ensures that we have a clear and accurate overview of our sales pipeline, ultimately leading to more informed decision-making.
Its reporting and forecasting functions have proven to be invaluable in keeping everyone on the team satisfied.
None
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It ensures that we have a clear and accurate overview of our sales pipeline, ultimately leading to more informed decision-making.
Its reporting and forecasting functions have proven to be invaluable in keeping everyone on the team satisfied.
None
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
It ensures that we have a clear and accurate overview of our sales pipeline, ultimately leading to more informed decision-making.
Its reporting and forecasting functions have proven to be invaluable in keeping everyone on the team satisfied.
None
It ensures that we have a clear and accurate overview of our sales pipeline, ultimately leading to more informed decision-making.
Its reporting and forecasting functions have proven to be invaluable in keeping everyone on the team satisfied.
None
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Prophet vs. Zendesk Suite, Zendesk Suite has 389 user reviews and Prophet has 5. The average star rating for Zendesk Suite is 4.50 while Prophet has an average rating of 4.2. Zendesk Suite has more positive reviews than Prophet. Comparing Prophet vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Prophet vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Help Desk Features, Systems/Administrative, Sync/Refresh, Incident Management, Call Management & Administration, Call Routing Types, Call Time Limits, Identity and Access Management (IAM), Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Appointments/Scheduling, Reminders/Alerts, Data Migration, Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of Prophet vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than Prophet.
In our pricing comparison of Prophet vs. Zendesk Suite, Prophet's pricing starts at $25/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of Prophet vs. Zendesk Suite shows that Prophet scores higher in usability for ease of use, meets requirements, ease of admin. Zendesk Suite scores higher in learning curve, setup & support, quality of support, but Prophet has the best scores overall for system usability.
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