OnePageCRM vs. Zendesk Suite: Which is Best? - Wheelhouse

OnePageCRM vs. Zendesk Suite: Which is Best?

OnePageCRM vs. Zendesk Suite Best Overall: OnePageCRM

In our comparison of OnePageCRM vs. Zendesk Suite, OnePageCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

OnePageCRM Quick Info
WH Score:
8.9
Pricing Score:
8.4
Feature Score:
8.5
Usability Score:
8.2
Company Size:Small Business, Mid Market
Platforms:
Zendesk Suite Quick Info
WH Score:
8.6
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.9
Company Size:All Sizes
Platforms:

Pricing

OnePageCRM Pricing
Professional
$9.95
per user / per month
Business
$19.95
per user / per month
Zendesk Suite Pricing
Suite Team
$49
per user / per month
Suite Growth
$79
per user / per month
Suite Professional
$99
per user / per month
Suite Enterprise
$150
per user / per month
Suite Enterprise Plus
$215
per user / per month

Features

OnePageCRM Features
  • Customer Profiling
  • Customer Personas
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Complaint/Feedback Management
  • Lead Generation
  • Lead Distribution
  • Lead Nurturing
  • Contact Database
  • Contact Groups
  • Contact Sharing
Zendesk Suite Features
  • Customer Profiling
  • Customer Personas
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Complaint/Feedback Management
  • Lead Generation
  • Lead Distribution
  • Lead Nurturing
  • Contact Database
  • Contact Groups
  • Contact Sharing

Pros & Cons

OnePageCRM Pros & Cons
Pros
  • Built for sales, no extra fluff.
Cons
  • A few features might be missing but not deal breakers for us (it's a perfect solution for its price).
Zendesk Suite Pros & Cons
Pros
  • After adopting Zendesk, I found myself more productive and active
  • Price is affordable and the user interface is awesome.
Cons
  • The pop-ups get lost with the use of multiple tabs.

Reviews

OnePageCRM Reviews
Top Favorable Review
F
Faruk
Reviewed on Jul 2, 2021

One of the best CRMs out there. Period. They don't have paid add-ons. I use their free web forms. Their browser extension is also great. I've been using OnePage for 5 years now and can't recommend it highly enough.

Built for sales, no extra fluff

Would be great to have more integrations

Top Critical Review
W
Wai Chan
Reviewed on Jul 2, 2021

I run a small consultancy firm and I think I've tested every single productivity tool (Notion, Todoist, Trello, etc.) Keeping my tasks and clients there was working fine for me until I had my first 5 hires. Then data management turned into a big mess. So we started looking for a simple CRM and my PA found OnePageCRM. I like that it syncs with so many different apps and pulls data into one place. I'm a huge fan of structures and orders and it feels great to finally have my data organized and structured.

Full email sync, team management, focused users

A few features might be missing but not deal breakers for us (it's a perfect solution for its price)

Zendesk Suite Reviews
Top Favorable Review
D
Darrell
Reviewed on Jul 2, 2021

After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.

Customer service is a bit slow. Customization features are also very limited.

Top Critical Review
R
Roberto
Reviewed on Jul 2, 2021

It allows us to tell the ticket number that how much time it takes to entertain his query.

The pop-ups get lost with the use of multiple tabs.

Alternatives

OnePageCRM Alternatives
8.7
8.6
Zendesk Suite Alternatives
8.7
8.6
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OnePageCRM vs. Zendesk Suite: Detailed Comparison

OnePageCRM vs. Zendesk Suite Top Ratings & Reviews: OnePageCRM

In our rating and review comparison of OnePageCRM vs. Zendesk Suite, OnePageCRM has 5 user reviews and Zendesk Suite has 389. The average star rating for OnePageCRM is 4.8 while Zendesk Suite has an average rating of 4.50. OnePageCRM has more positive reviews than Zendesk Suite. Comparing OnePageCRM vs. Zendesk Suite reviews, OnePageCRM has stronger overall reviews.

OnePageCRM vs. Zendesk Suite Best Features & Functionality: OnePageCRM

OnePageCRM vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Lead Management, Contact Management, Phone System Features, Systems/Administrative, Sync/Refresh, Call Management & Administration, Identity and Access Management (IAM), Password Management, Reporting & Analytics, Project Management Features, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Email Management, User Calls-to-Action, Accounting Features, Cash Flow Management, Inventory Management, Customizable Items, Collaboration Tools, File Management, Appointments/Scheduling, Reminders/Alerts, Data Management, Data Migration, Cybersecurity Features, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Supported Technologies, After-Sales Service. In our feature comparison of OnePageCRM vs. Zendesk Suite, OnePageCRM offers more of the most popular features and tools than Zendesk Suite.

OnePageCRM vs. Zendesk Suite Best Pricing: Zendesk Suite

In our pricing comparison of OnePageCRM vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to OnePageCRM's starting cost of $9.95/month.

OnePageCRM vs. Zendesk Suite Best Usability: OnePageCRM

Our comparison of OnePageCRM vs. Zendesk Suite shows that OnePageCRM scores higher in usability for . Zendesk Suite scores higher in ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin, but OnePageCRM has the best scores overall for system usability.

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