In our comparison of Maximizer vs. Zendesk Suite, Maximizer is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
We find that Maximizer is helping us stay organized, become proactive in our interactions with the customers and help build our image as an efficient and responsive organization.
There are so many good things. Where do I start! Well, it is easy to use. I suppose it is the intuitive structure that lets us learn it on the fly. A customer profile can contain everything from documents to images and videos which can be accessed as needed. You can select and modify fields according to your processing and reporting needs. The templates and forms are good tools to use for email and for other means of communication.
Interestingly enough, it requires you to type delete for everything you decide to delete. I understand it is a control against the risk of deleting desired data by mistake. However, a simple yes or no option could suffice there.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
Ability to trace extremely precise and customizable sets of data and turn this into accountable data that has bettered customer service using Dashboards
Customer support experiences are poor, the software is quite slow, it occasionally crashes.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
We find that Maximizer is helping us stay organized, become proactive in our interactions with the customers and help build our image as an efficient and responsive organization.
There are so many good things. Where do I start! Well, it is easy to use. I suppose it is the intuitive structure that lets us learn it on the fly. A customer profile can contain everything from documents to images and videos which can be accessed as needed. You can select and modify fields according to your processing and reporting needs. The templates and forms are good tools to use for email and for other means of communication.
Interestingly enough, it requires you to type delete for everything you decide to delete. I understand it is a control against the risk of deleting desired data by mistake. However, a simple yes or no option could suffice there.
Ability to trace extremely precise and customizable sets of data and turn this into accountable data that has bettered customer service using Dashboards
Customer support experiences are poor, the software is quite slow, it occasionally crashes.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Maximizer vs. Zendesk Suite, Zendesk Suite has 389 user reviews and Maximizer has 36. The average star rating for Zendesk Suite is 4.50 while Maximizer has an average rating of 4.16. Zendesk Suite has more positive reviews than Maximizer. Comparing Maximizer vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Maximizer vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Lead Management, Systems/Administrative, Reporting & Analytics, Limits. In our feature comparison of Maximizer vs. Zendesk Suite, Maximizer offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of Maximizer vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Maximizer's starting cost of $55/month.
Our comparison of Maximizer vs. Zendesk Suite shows that Maximizer scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Zendesk Suite scores higher in ease of admin, but Maximizer has the best scores overall for system usability.
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