Intercom vs. Maximizer: Which is Best? - Wheelhouse

Intercom vs. Maximizer: Which is Best?

Intercom vs. Maximizer Best Overall: Maximizer

In our comparison of Intercom vs. Maximizer, Maximizer is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Intercom Quick Info
WH Score:
7.9
Pricing Score:
7.1
Feature Score:
7.9
Usability Score:
7.1
Company Size:All Sizes
Platforms:
Maximizer Quick Info
WH Score:
8.8
Pricing Score:
8.2
Feature Score:
9.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Intercom Pricing
Essential
$29
per user / per month
Advanced
$85
per user / per month
Expert
$132
per user / per month
Maximizer Pricing
Base Edition
$55
per user / per month
Sales Leader Edition
$75
per user / per month

Features

Intercom Features
  • Customer Profiling
  • Customer Lifecycle Management
  • Product Tour/Demo
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Complaint/Feedback Management
  • Lead Generation
  • Lead Attribution
  • Lead Nurturing
  • Ticket Assign
  • Ticket Tagging
  • Ticket Transfer
  • Ticket Sharing
Maximizer Features
  • Customer Profiling
  • Customer Lifecycle Management
  • Product Tour/Demo
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Complaint/Feedback Management
  • Lead Generation
  • Lead Attribution
  • Lead Nurturing
  • Ticket Assign
  • Ticket Tagging
  • Ticket Transfer
  • Ticket Sharing

Pros & Cons

Intercom Pros & Cons
Pros
    Cons
      Maximizer Pros & Cons
      Pros
      • There are so many good things
      • Where do I start
      • Well, it is easy to use
      • I suppose it is the intuitive structure that lets us learn it on the fly
      • A customer profile can contain everything from documents to images and videos which can be accessed as needed
      • You can select and modify fields according to your processing and reporting needs
      • The templates and forms are good tools to use for email and for other means of communication.
      Cons
      • Customer support experiences are poor, the software is quite slow, it occasionally crashes.

      Reviews

      Intercom Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Maximizer Reviews
      Top Favorable Review
      W
      Walter
      Reviewed on Jul 2, 2021

      We find that Maximizer is helping us stay organized, become proactive in our interactions with the customers and help build our image as an efficient and responsive organization.

      There are so many good things. Where do I start! Well, it is easy to use. I suppose it is the intuitive structure that lets us learn it on the fly. A customer profile can contain everything from documents to images and videos which can be accessed as needed. You can select and modify fields according to your processing and reporting needs. The templates and forms are good tools to use for email and for other means of communication.

      Interestingly enough, it requires you to type delete for everything you decide to delete. I understand it is a control against the risk of deleting desired data by mistake. However, a simple yes or no option could suffice there.

      Top Critical Review
      H
      Humberto
      Reviewed on Jul 2, 2021

      Ability to trace extremely precise and customizable sets of data and turn this into accountable data that has bettered customer service using Dashboards

      Customer support experiences are poor, the software is quite slow, it occasionally crashes.

      Alternatives

      Intercom Alternatives
      8.7
      8.6
      Maximizer Alternatives
      8.7
      8.6
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      Intercom vs. Maximizer: Detailed Comparison

      Intercom vs. Maximizer Top Ratings & Reviews: Maximizer

      In our rating and review comparison of Intercom vs. Maximizer, Maximizer has 36 user reviews and Intercom has 0. The average star rating for Maximizer is 4.16 while Intercom has an average rating of 0.0. Maximizer has more positive reviews than Intercom. Comparing Intercom vs. Maximizer reviews, Maximizer has stronger overall reviews.

      Intercom vs. Maximizer Best Features & Functionality: Maximizer

      Intercom vs. Maximizer both offer a strong set of features and functionality including Customer Management, Lead Management, Reporting & Analytics, Systems/Administrative, Limits. In our feature comparison of Intercom vs. Maximizer, Maximizer offers more of the most popular features and tools than Intercom.

      Intercom vs. Maximizer Best Pricing: Intercom

      In our pricing comparison of Intercom vs. Maximizer, Intercom's pricing starts at $29/month and is more affordable compared to Maximizer's starting cost of $55/month.

      Intercom vs. Maximizer Best Usability: Maximizer

      Our comparison of Intercom vs. Maximizer shows that Maximizer scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Intercom scores higher in , but Maximizer has the best scores overall for system usability.

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