Act! vs. Keap: Which is Best? - Wheelhouse

Act! vs. Keap: Which is Best?

Act! vs. Keap Best Overall: Act!

In our comparison of Act! vs. Keap, Act! is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Act! Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.0
Usability Score:
7.9
Company Size:Small Business, Mid Market
Platforms:
Keap Quick Info
WH Score:
8.6
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
8.0
Company Size:All Sizes
Platforms:

Pricing

Act! Pricing
Act! Premium Cloud
$30
per user / per month
Act! Premium Desktop
$37.5
per user / per month
Keap Pricing
Pro
$129
per month
Max
$199
per month

Features

Act! Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Dashboard
  • KPI Tracking
  • Campaign Builder
  • Update/Patch Automation
  • Call Lists
  • Product Catalog
  • Chat/IM
  • SMS
  • Custom Fields
  • Custom Tables
  • Invoicing & Billing
Keap Features
  • Pipeline Management
  • Deal Management
  • Secondary Contacts
  • Lead Generation
  • Dashboard
  • KPI Tracking
  • Campaign Builder
  • Update/Patch Automation
  • Call Lists
  • Product Catalog
  • Chat/IM
  • SMS
  • Custom Fields
  • Custom Tables
  • Invoicing & Billing

Pros & Cons

Act! Pros & Cons
Pros
  • I am a big fan of all the functions that this program has
  • It has been helpful to my company and me.
Cons
  • The reporting sucks
  • As for the whole program, it used to work great but not anymore.
Keap Pros & Cons
Pros
  • Simple and spontaneous in use
  • Learning and navigation are super easy
  • Offering a number of tools to search, organize and evaluate the information in just a wink of an eye
  • It can automate purchasing, emails campaigns and tracking of clients
  • It saves us a lot of time and energy.
Cons
  • It has a steep learning curve
  • The interface seems clunky
  • Hope to get these corrected in the next update.

Reviews

Act! Reviews
Top Favorable Review
N
Nancy
Reviewed on Jul 2, 2021

I am a big fan of all the functions that this program has. It has been helpful to my company and me.

The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.

Top Critical Review
N
Norman
Reviewed on Jul 2, 2021

Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.

I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.

The reporting sucks. As for the whole program, it used to work great but not anymore.

Keap Reviews
Top Favorable Review
J
Joe
Reviewed on Jul 2, 2021

Simple and spontaneous in use. Learning and navigation are super easy. Offering a number of tools to search, organize and evaluate the information in just a wink of an eye. It can automate purchasing, emails campaigns and tracking of clients. It saves us a lot of time and energy.

Limited sorting and organizing of clients' information.

Top Critical Review
D
Diane
Reviewed on Jul 2, 2021

Overall, love the software. Can't imagine working without it.

I feel very lucky to have Infusionsoft as my partner. Their amazing support is always ready to help. It is like a one-stop-shop for everything you need, CRM, marketing and e-commerce. The email campaigns are great. Out of all the automation tools I've used, Infusionsoft is the best.

It has a steep learning curve. The interface seems clunky. Hope to get these corrected in the next update.

Alternatives

Act! Alternatives
Keap Alternatives
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Act! vs. Keap: Detailed Comparison

Act! vs. Keap Top Ratings & Reviews: Keap

In our rating and review comparison of Act! vs. Keap, Keap has 58 user reviews and Act! has 141. The average star rating for Keap is 4.29 while Act! has an average rating of 4.03. Keap has more positive reviews than Act!. Comparing Act! vs. Keap reviews, Keap has stronger overall reviews.

Act! vs. Keap Best Features & Functionality: Act!

Act! vs. Keap both offer a strong set of features and functionality including Customer Management, Contact Management, Reporting & Analytics, Workflow Automation, Call Management & Administration, Inventory Management, Customizable Items, Collaboration Tools, Systems/Administrative, Sync/Refresh, Integration Options, Microsoft 365, Deployment Options. In our feature comparison of Act! vs. Keap, Act! offers more of the most popular features and tools than Keap.

Act! vs. Keap Best Pricing: Act!

In our pricing comparison of Act! vs. Keap, Act!'s pricing starts at $30/month and is more affordable compared to Keap's starting cost of $129/month.

Act! vs. Keap Best Usability: Keap

Our comparison of Act! vs. Keap shows that Keap scores higher in usability for meets requirements, quality of support. Act! scores higher in ease of use, learning curve, setup & support, ease of admin, but Keap has the best scores overall for system usability.

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