In our comparison of Act! vs. Copper, Act! is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
I am a big fan of all the functions that this program has. It has been helpful to my company and me.
The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.
Copper is a feature-rich CRM program that receives frequent updates. It facilitates client communication and organizational maintenance for businesses. Though I wish it could connect files to tasks, all in all, I heartily recommend it.
User friendly, and frequent software updates
Not able attach a file to an activity
Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.
I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.
The reporting sucks. As for the whole program, it used to work great but not anymore.
We have implemented Copper as our CRM, and it has been instrumental in supporting our sales pipeline in new and innovative ways
The aspect I appreciate the most about this product is its outstanding integration with Google. I have found it to be very reliable, and I particularly enjoy the recent updates that have been introduced.
Searching across different databases is not intuitive. Additionally, I have been frustrated by the inability to make mass changes to leads. It would be greatly beneficial to me if the tagging system were more robust.
I am a big fan of all the functions that this program has. It has been helpful to my company and me.
The customer service team is weak. There are also way too many bugs, and its syncing capability is almost non-existent.
Very disappointed with this program. I’ve been a long-time user of Act! but the experience it gave me over the past year has been awful. I am now looking for other software that can work the same way that Act! did.
I liked its capability to manage contact information, it keeps all the data I need in one place. However, this feature went out of the window when the entire system stopped working. I asked the support for help, but the solution they provided was useless.
The reporting sucks. As for the whole program, it used to work great but not anymore.
Copper is a feature-rich CRM program that receives frequent updates. It facilitates client communication and organizational maintenance for businesses. Though I wish it could connect files to tasks, all in all, I heartily recommend it.
User friendly, and frequent software updates
Not able attach a file to an activity
We have implemented Copper as our CRM, and it has been instrumental in supporting our sales pipeline in new and innovative ways
The aspect I appreciate the most about this product is its outstanding integration with Google. I have found it to be very reliable, and I particularly enjoy the recent updates that have been introduced.
Searching across different databases is not intuitive. Additionally, I have been frustrated by the inability to make mass changes to leads. It would be greatly beneficial to me if the tagging system were more robust.
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In our rating and review comparison of Act! vs. Copper, Copper has 13 user reviews and Act! has 141. The average star rating for Copper is 4.30 while Act! has an average rating of 4.03. Copper has more positive reviews than Act!. Comparing Act! vs. Copper reviews, Copper has stronger overall reviews.
Act! vs. Copper both offer a strong set of features and functionality including Customer Management, Reporting & Analytics, Supported Channels, Campaign Types, Customizable Items, Collaboration Tools, File Management, Systems/Administrative, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Google Workspace, After-Sales Service. In our feature comparison of Act! vs. Copper, Copper offers more of the most popular features and tools than Act!.
In our pricing comparison of Act! vs. Copper, Copper's pricing starts at $23/month and is more affordable compared to Act!'s starting cost of $30/month.
Our comparison of Act! vs. Copper shows that Act! scores higher in usability for ease of use, quality of support, ease of admin. Copper scores higher in meets requirements, learning curve, setup & support, but Act! has the best scores overall for system usability.
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