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the-social-side-of-service
Contact Center

The Social Side of Service

the-social-intranet-a-guide-to-getting-better-business-results
Customer Relationship Management (CRM)

The Social Intranet: A guide to getting better business results

the-role-of-self-service-in-modern-contact-centers
Contact Center

The Role of Self-Service in Modern Contact Centers

the-remote-workers-handbook
Phone Systems

How to Buy a Business Phone Solution for the Distributed Workforce

the-pros-and-cons-of-two-tier-erp-strategy-
Enterprise Resource Planning (ERP)

The Pros and Cons of Two-Tier ERP Strategy

the-pros-and-cons-of-a-hosted-voip-solution
Phone Systems

The Pros and Cons of a Hosted VoIP Solution

the-phone-systems-checklist
Phone Systems

The Phone System Features Checklist

the-phone-system-demo-handbook
Phone Systems

The Phone System Demo Handbook

the-path-to-erp-driven-enterprise-integration
Enterprise Resource Planning (ERP)

The Path to ERP-Driven Enterprise Integration

the-omnichannel-chapter
Contact Center

The US Contact Center Decision-Makers' Guide: The Omnichannel Chapter

the-mobile-erp-revolution
Enterprise Resource Planning (ERP)

The Mobile ERP Revolution

the-microsoft-freeway
Business Intelligence (BI)

The Microsoft Freeway

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