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Hidden Costs when Purchasing a CRM Solution

Hidden Costs when Purchasing a CRM Solution

Describes some of the hidden costs that should be considered before making a CRM purchase.
Customer Experience Strategy: 4 Overlooked Competencies

Customer Experience Strategy: 4 Overlooked Competencies

1) Share a Consistent & Vivid Image of Target Customers

Delivering Superior Customer Service

Delivering Superior Customer Service

Customer service is an area of business that many business owners struggle with. The principals that you should follow a...

Want to Maximize the ROI on Your CRM Investment?  Include User Adoption in the Business Case!

Want to Maximize the ROI on Your CRM Investment? Include User Adoption in the Business Case!

One major cause for this is that most business cases assume 100% user adoption and ignore the impact low levels of adopt...

The Ethical Dilemma of EMR Software

The Ethical Dilemma of EMR Software

The EMR (Electronic Medical Records) market, a child of the world of technology but joined at the hip to medicine, has b...

Grow Your Business With Social Media

Grow Your Business With Social Media

Social media can be leveraged in so many different ways to enhance the success of your business. When it comes to social...

Most Common Phone System Buying Mistakes

Most Common Phone System Buying Mistakes

Buying a new phone service can be challenging. Learn the most common phone system buying mistakes and learn what not to do.
Risks and Benefits of Cloud Storage

Risks and Benefits of Cloud Storage

Cloud storage fits the demand for convenience, mobility and cost-efficiency when it comes to storing data. Just make the move intelligently to keep your information safe from online threats.
Let's Make a Deal: Basic Steps for Switching to Cloud Computing

Let's Make a Deal: Basic Steps for Switching to Cloud Computing

Moving your business data online doesn't have to be a scary proposition.
ERP Hidden Costs Revealed

ERP Hidden Costs Revealed

A look at some of the hidden costs of ERP.
Pilot Programs Prove Positive for CRM

Pilot Programs Prove Positive for CRM

A look at some of the advantages of pilot programs for CRM.
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