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ERP and CRM are the precursors of HR technology solutions. HRIS, on the other hand, can further augment your existing HR operations. Here's how.

Wheelhouse essay contest and scholarship winner, Alexander Ban, covers the top trends on the horizon for VoIP and video communications in business.

Wheelhouse essay contest and scholarship winner, Hailey Valdez, covers the top small business benefits of CRM software.

The importance of Interactive Voice Response within specific verticals and for small to medium sized businesses.

How your CRM platform, coupled with your contact center, can make your business exponentially more effective.

See how your CRM can help you organize for the holiday season or any other times your business expects a sales influx.

How a predictive dialer works, and some of its potential benefits.

Learn how contact centers can benefit from using VoIP technology to reduce costs and provide more relevant information during the call.

Combining marketing and sales know-how to rate leads can build your bottom line.

For years, SMBs thought that CRM systems were meant only for enterprise businesses. The question is, how many clients does it take to justify a CRM system? Is it worth the investment? Continue reading to find the reasons why SMBs should implement a CRM system.

There are many options available to ensure that you are getting the most out of your business' contact center suite.

Tax season can be a breeze with our tips and tricks.