Read Customer Relationship Management (CRM) articles

How to break down the hundreds of SFA software options and choose the right solution.

A look at how to choose the best on-premise CRM solution.

Read about CRM solutions that can and can not be customized and the types of CRM customizations businesses perform.

Read about ways to compare CRM solutions to find the right solution that will meet the needs of a company.

Capitalize on changing customer preferences.

As you probably already know, the use of social media is critical to any business marketing and customer relationship strategy. Gone are the days when you could ignore Twitter, LinkedIn and Facebook, hoping they were just passing fads. If you aren't active on any of these sites, you could lose millions or more in potential revenue for your organization. So, when it comes to CRM, everyone is talking about and adapting to using social CRM. But, what is it? Read on to learn more.

Using CRM to better understand your consumers? Here's what you need to know about them. Part 2 of 2.

Learn more about what your SMB should be looking for in a new or upgraded CRM software.

A look at how a CRM solution can increase the efficacy of a marketing department.

Learn what CRM and ERP are specialized to do for different businesses.