Read Customer Relationship Management (CRM) articles

ERP and CRM are the precursors of HR technology solutions. HRIS, on the other hand, can further augment your existing HR operations. Here's how.

Wheelhouse essay contest and scholarship winner, Hailey Valdez, covers the top small business benefits of CRM software.

How your CRM platform, coupled with your contact center, can make your business exponentially more effective.

See how your CRM can help you organize for the holiday season or any other times your business expects a sales influx.

Combining marketing and sales know-how to rate leads can build your bottom line.

For years, SMBs thought that CRM systems were meant only for enterprise businesses. The question is, how many clients does it take to justify a CRM system? Is it worth the investment? Continue reading to find the reasons why SMBs should implement a CRM system.

The number of emails your customers receive are astronomical, while being ubiquitous in content. So how can your business do email marketing that is relevant in the eyes of disillusioned customers? Here's some guidance.

Contact centers are essential for optimum customer service, and they are usually your first line of interaction with your clients. How your contact center agents interact with your current and existing customers leaves a lasting impact. Read this article to better understand and manage the customer experience in the contact center.

Looking for a CRM? Some secrets of CRM implementation.

A look at the various elements of non-tangible soft dollar savings of CRM solutions.

Helping you find the most accurate pricing for your new CRM solution.

A guide to reviewing CRM vendors and products.