In our comparison of Avalara vs. Harpoon, Harpoon is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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The product works as intended, however Avalara's customer support is terrible. It is an enormous undertaking to get responses to emails or meetings attended, and there is hardly any follow-up. There was no response to my requests for a replacement, and my account manager was incompetent. It took me months to cancel a service, which meant I was paying for something I wasn't using! This, even though they admit they should give me credit. I tried to solve these problems for hours on end. Move on and spare yourself the annoyance.
Initial configuration and use of the software is relatively easy. I find the forecasting abilities of the software to be quite advanced. There have been issues with the interface from time to time but they were fixed pretty quickly.
Easy to setup and use, powerful forecasting capabilities
Some aspects of the interface are not user-friendly
The pain of complying with sales tax is eliminated by Avalara. Avalara connects effortlessly and even makes registration recommendations based on sales, saving us the hours of laborious manual rate updates. My workflow has greatly improved. But a small complication was added with the most recent website upgrade. Convenient keyboard shortcuts have been replaced by awkward mouse-and-keyboard combos, making it take longer to enter customer details and exemption certificates. Moreover, client information reports are not Excel-friendly, which requires manual copying and may result in updates being missed.
Accurate, time Saving, automates sales tax compliance
Website update less efficient, incompatible report file format
Apart from its very dependable accounting and book-keeping capabilities, it also serves as a project management tool whiah has been a great advantage for us.
Project management capabilities, great functionality
Integration with TD Bank has issues
The product works as intended, however Avalara's customer support is terrible. It is an enormous undertaking to get responses to emails or meetings attended, and there is hardly any follow-up. There was no response to my requests for a replacement, and my account manager was incompetent. It took me months to cancel a service, which meant I was paying for something I wasn't using! This, even though they admit they should give me credit. I tried to solve these problems for hours on end. Move on and spare yourself the annoyance.
The pain of complying with sales tax is eliminated by Avalara. Avalara connects effortlessly and even makes registration recommendations based on sales, saving us the hours of laborious manual rate updates. My workflow has greatly improved. But a small complication was added with the most recent website upgrade. Convenient keyboard shortcuts have been replaced by awkward mouse-and-keyboard combos, making it take longer to enter customer details and exemption certificates. Moreover, client information reports are not Excel-friendly, which requires manual copying and may result in updates being missed.
Accurate, time Saving, automates sales tax compliance
Website update less efficient, incompatible report file format
Initial configuration and use of the software is relatively easy. I find the forecasting abilities of the software to be quite advanced. There have been issues with the interface from time to time but they were fixed pretty quickly.
Easy to setup and use, powerful forecasting capabilities
Some aspects of the interface are not user-friendly
Apart from its very dependable accounting and book-keeping capabilities, it also serves as a project management tool whiah has been a great advantage for us.
Project management capabilities, great functionality
Integration with TD Bank has issues
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In our rating and review comparison of Avalara vs. Harpoon, Harpoon has 6 user reviews and Avalara has 16. The average star rating for Harpoon is 4.33 while Avalara has an average rating of 3.56. Harpoon has more positive reviews than Avalara. Comparing Avalara vs. Harpoon reviews, Harpoon has stronger overall reviews.
Avalara vs. Harpoon both offer a strong set of features and functionality including Accounting Features, Cash Flow Management, Tax Management, Supported Tax Forms, Expense Management, Payment Options, Portal Types, Collaboration Tools, File Management, Customizable Items, Reminders/Alerts, Drag-and-Drop Builders/Designers, Workflow Automation, Reporting & Analytics, Systems/Administrative, Sync/Refresh, Third-Party Integrations, After-Sales Service, Limits. In our feature comparison of Avalara vs. Harpoon, Harpoon offers more of the most popular features and tools than Avalara.
In our pricing comparison of Avalara vs. Harpoon, Harpoon's pricing starts at Free/month and is more affordable compared to Harpoon's starting cost of Free/month.
Our comparison of Avalara vs. Harpoon shows that Avalara scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Harpoon scores higher in ease of admin, but Avalara has the best scores overall for system usability.
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