Remote Monitoring and Management (RMM) Software

Remote Monitoring & Management (RMM) software provides IT teams and Managed Service Providers (MSPs) with the tools and capabilities needed to remotely monitor and manage their clients’ cloud and hybrid systems, infrastructure, assets, workstations, endpoints, and IoT smart devices. RMM software has been built to enable IT professionals and service providers manage client systems, without physically being on-site. 

RMM solutions enable proactive system monitoring, which allows organizations to identify system, network, or connectivity issues, and resolve them before there is a significant impact on daily operations. RMM capabilities are available as standalone solutions, but are often also part of network management platforms and IT Service Management (ITSM) solutions, to holistically manage and secure resources enterprise-wide.

Some of the key benefits provided by RMMs include:

• Reduced IT and operation costs,
• Improved identification and resolution of issues, with minimal impact on daily operations,
• Streamlined IT operations with automated maintenance and fixes,
• Improved data-driven goal setting with advanced reporting & analytics.

Key Features of RMM Software

• Remote Access & Real-Time Monitoring: RMM software provides IT service providers with secure, remote access to clients’ systems so they can monitor system, network, asset, and device health in real-time.
• Remote Desktop Sharing: RMM solutions support remote desktop sharing, enabling IT teams to access a client or employee’s desktop and view the issue in real time, to diagnose and resolve issues efficiently.
• Patch Management: RMM software includes patch management tools to help IT teams remotely and automatically update systems with the newest upgrades and patches.
• Alerting & Reporting: RMM systems provide customized alerting and reporting to notify IT teams of any issues as they occur, so teams can quickly resolve issues before they escalate. Alerting typically includes faults, alarms, and configuration deployment progress.
• Automated Maintenance & Workflows: RMM tools help IT professionals work more efficiently and ensure system stability with automated maintenance, system updates, and security patches. RMM software also provides automated workflows to streamline cache cleanup, system reboots, and alert responses.
• Activity Logs: RMM software provides complete activity logs to track actions, commands, and monitoring cycles to keep concise records of network, device and other infrastructure activities.
• Centralized Dashboards: RMMs provide a centralized dashboard where IT professionals can monitor and manage systems, devices, and assets in one location.