3CX Overview

What is 3CX?

3CX is an open standard IP PBX offering any business size or industry complete Unified Communications, out of the box. With 3CX, employees can work efficiently from anywhere: video conferencing, live chat, mobile apps, and advanced contact center features are all included at a fraction of the usual cost.

Choose to deploy on-premise, in your private cloud account, or opt for 3CX to host your PBX for you. Whatever your preference, you’re guaranteed a solution that’s easy to use and manage.

What are the Most Important 3CX Features?

Some of the key features of 3CX include:

Unified Communications: 3CX combines voice, video, and messaging into one platform for a user-friendly experience.
Remote Options: 3CX is built for mobility. iOS, Web, and Android apps keep your team connected and productive even when working remotely.
Video Conferencing: 3CX video conferencing is a no login, no data capture, browser-based solution that your prospects will love.
Security: Paramount in 3CX V20, to ensure your business communications are protected against evolving threats.
Windows Softphone: Deployed via the Windows store offering greater security right from the outset.

What are the Top 3CX Benefits?

Some of the top benefits of 3CX include the following:

Reduced Communication Costs

With 3CX you can save up to 80%. 3CX doesn’t charge a per user, per month fee. You pay just one low yearly price.

Improved Collaboration

With features such as web conferencing, instant messaging, and integration with popular business tools, 3CX enables teams to collaborate more effectively.

Enhanced Customer Service

3CX’s automated attendants and call queues improve the customer experience, enabling businesses to provide a more professional and efficient service.

What are the Main 3CX Competitive Differentiators?

The competitive advantages of 3CX include:

Cost

Hands down the most cost effective solution in the market.

Scalability

3CX is suitable for businesses of all sizes and can be easily scaled to meet the changing needs of growing organizations.

Flexibility

3CX’s flexible call routing, integration with popular business tools, and support for multiple devices and platforms make it a highly versatile solution.

Ease of Use

3CX’s intuitive user interface and straightforward administration make it easy for businesses to manage their communication systems.

Company:3CX

Categories:Phone Systems, Video Conferencing

Platforms:

Links:App Store, Google Play

3CX Recent Reviews

Jason

Reviewed on 10 December 2023

Streamlined Phone Operations

Compared to previous switchboards, it offers extensive functionality and useful features. Consolidates all phone communication in one place, allowing for web meetings, voicemail checks, and real-time status updates of coworkers. Enables efficient organization of daily tasks in collaboration with team members.

Pros

Accessible through mobile apps, ensuring flexibility whether at your desk or needing to forward calls to your cell without spending excess time navigating phone settings.

Cons

Understanding the functions of specific clicks is crucial; accidentally clicking on a coworker's box can lead to unintended calls, a situation that I've encountered a few times.

Jackson

Reviewed on 1 November 2023

Challenges with the System

The service-related challenges with customers prompted a switch to 3cx, although this transition resulted in more free time, allowing for activities like playing solitaire.

Pros

The system offers features like real-time visibility of coworkers' phone statuses, the ability to manage calls, and flexibility in changing modes such as away and busy.

Cons

Encountering frequent lockups, freezing, and issues with the screen display
Additionally, phone hot keys often fail to log in and out of the Que, leading to usability concerns.

View All 3CX Reviews