TeamSupport Overview

TeamSupport CRM is not just a complete suite of customer service features. It also facilitates communication and collaboration among your internal team members and clients. TeamSupport is a fully hosted solution, which is delivered as a Software as a Service (SaaS).     

Through the use of collaborative tools, TeamSupport clients can filter, sort, view and analyze business information. The simple drag-and-drop interface helps users create dashboards, graphs and reports that can be shared with specific members or all.

The tool easily integrates with a company’s internal applications and provides a collaborative view of clients' issues. This results in improved response times and a better customer care service.

TeamSupport is a “one-size-fits-all” solution that offers fully customizable reports, dashboards, security, and ticket types & statuses.

TeamSupport consists of the following versions:

• Enterprise: This edition is designed for software and technology companies. It features services such as Customer Management, Ticket Management, Customer Self-Service, Collaboration, Products & Inventory, Best-in-class Reporting & Analytics, Integrations, Security & Controls, and Help and Support.
• Support Desk: This version is designed for internal help desk operations or end user customer support. It has all the functionalities of the Enterprise edition minus the Products & Inventory feature.
• Private Cloud: This edition is a cloud version and doesn’t require any additional software to buy. It comes with a low monthly fee per user and features such as Product Development, Connect Customer Support, and Product Management.

The product offers native integrations with Zoho CRM, HubSpot, Oracle, Highrise, and Salesforce. The integrations support increased visibility, ticket information to reduce duplicate effort, and the ability to seamlessly sync customer and contact.

Moreover, the tool integrates with developer tools such as Beanstalk and Jira to improve the development process, business tools such as MailChimp and NiceReply to improve your email communications, Zapier Integration to easily connect the web apps you use, and RESTful API to connect third-party applications with your helpdesk.